Terms of Service

These terms define the rights, obligations, and responsibilities between the company and users in connection with LeanCOO and any related websites, features, data-processing tools, and support functions.

The company may provide the following functions and may adjust them when operationally necessary.

• Operational screens and related data management for quotes, clients, approvals, timelines, monthly status, and support
• Document drafting, template management, approval requests, assisted email delivery, history review, and organization collaboration features
• AI-assisted drafting, document analysis, summarization, recommendation, and input support
• Additional features required for service operation, security, incident response, log review, and customer support

The company may change, add, limit, or suspend all or part of the service in order to improve quality, reflect policy updates, comply with law, or address technical needs.

• Users must create accounts and use the service on their own behalf or on behalf of an organization for which they have legitimate authority.
• Users are responsible for managing their account information, passwords, authentication methods, and permission settings within their organization.
• Users must not use another party's name, email address, organization information, or permissions without authorization.
• Organization administrators and permission holders are responsible for inviting members, assigning roles, and defining access ranges to shared materials.

• Rights and responsibilities for documents, client data, templates, email content, files, and other materials that a user enters, uploads, drafts, or connects remain with that user or the lawful rights holder.
• The company may process user materials to the extent necessary to provide, store, back up, secure, recover, improve, and support the service.
• The company may use de-identified statistics, logs, and operating metrics for service operation and quality improvement.
• If legal violations, rights infringement, malicious conduct, or major operational risk is detected, the company may limit access to certain materials or request submission of related data to the extent necessary.

Details on personal-data handling are available in the Privacy Policy.

• AI-assisted drafting, summarization, classification, recommendation, and analysis functions are reference tools intended to support the user's work.
• AI output is not guaranteed for accuracy, completeness, timeliness, fitness for a specific purpose, or legal, tax, or labor compliance.
• Before entering into agreements, confirming amounts, calculating taxes, sending external communications, or responding to disputes, users must review the result directly and obtain professional advice when necessary.
• Users are responsible for ensuring that any material they submit is lawful, current, truthful, and authorized for use.

• Any act that violates applicable law, public order, or these terms
• Any act that infringes or improperly uses another person's account, personal data, documents, or rights
• Any act that places excessive load on the service, makes abnormal automated requests, uploads malicious code, circumvents security, or attempts reverse engineering
• Use for false registration, impersonation, unauthorized business activity, unlawful promotion, or fraudulent payments
• Any unauthorized copying, sale, or redistribution of service screens, data, or outputs without prior permission from the company

• The company may change or suspend all or part of the service for inspection, maintenance, security hardening, feature improvement, policy updates, incident response, or legal requirements.
• For material changes, the company will attempt to provide advance notice through reasonable means such as the service UI, announcements, or email. In urgent security situations or unpredictable incidents, notice may be provided afterward.
• Free features, beta features, and trial features may have different support levels and may be adjusted without notice.

• If the company offers paid services or paid features, it will provide notice of the price, payment method, billing cycle, refund criteria, and other material conditions in advance.
• Users must pay fees according to the announced conditions and must not improperly refuse or circumvent payment without valid cause.
• If non-payment, payment failure, or fraudulent payment repeats, the company may limit use of the affected features.

Even if some functions are currently provided free of charge, the company may later change the feature set or pricing policy and will provide reasonable advance notice when it does.

• Rights in the service itself, the interface, trade names, logos, operating methods, default content, and software belong to the company or the lawful rights holder.
• Users may use the service only within the permitted scope and must not use it in a way that infringes the company's rights.
• Rights in materials that a user lawfully creates or uploads remain with that user or the relevant rights holder.

• Users may request to stop using the service or withdraw from it at any time.
• If a user materially violates these terms or applicable law, the company may request correction within a reasonable period or immediately restrict use.
• If there is a security threat, rights infringement, fraudulent use, or serious operational risk, the company may temporarily restrict feature access until the review is complete.
• Retention and deletion of data after account closure or discontinuation of use follow the Privacy Policy and applicable law.

• The company is not liable for damage caused by force majeure, power or network outages, third-party service failures, user fault, or other causes beyond the company's reasonable control.
• The company does not guarantee the accuracy, completeness, timeliness, fitness, or error-free nature of AI output, document suggestions, automated classification, summaries, recommendations, or email drafts, and is not liable for damage resulting from reliance on them.
• The company does not directly intervene in disputes between users or between a user and a third party, and bears no responsibility unless specifically required by law.
• Even where liability is recognized, special, indirect, consequential, or lost-profit damages are excluded to the extent permitted by law.
• For paid services, the company's total liability is capped, unless mandatory law provides otherwise, at the amount actually paid by the user during the three months immediately preceding the damage event.

• These terms and use of the service are governed by the laws of the Republic of Korea.
• If a dispute arises between the company and a user, the parties will first attempt to resolve it through consultation.
• If consultation does not resolve the dispute, the court with jurisdiction in the Republic of Korea will be the court of first instance.

These terms apply from April 10, 2026.